Patient FAQs
Can I request a chaperone for my appointment?
Yes. If you would feel more comfortable having someone present during a sensitive examination, such as a cervical screen, breast exam, or prostate check, you are welcome to request a chaperone.
Please let our reception team know when you book so we can arrange for a practice nurse to be available. If you decide on the day that you would like a chaperone, we will do our best to accommodate your request depending on staff availability.
How do I arrange a script or repeat prescription?
To request a new or repeat prescription, you’ll need to book a consultation with your GP so your health can be reviewed and all legal requirements are met. For straightforward, single-item scripts or referrals, some GPs provide a brief telehealth appointment of around 10 minutes.
Most prescriptions are sent as an eScript via SMS. The message includes a QR code that your pharmacist scans to access the script and dispense your medication.
How will I get my test results?
Your GP reviews all test results and decides if follow-up is needed. If a result requires attention, you will receive an SMS from our clinic to book an appointment.
We do not believe in enforcing a follow-up visit for “normal” results, but you’re welcome to discuss them at your next consultation if you wish.
Results are not given over the phone by our non-clinical staff. Recall appointments can be arranged as a face-to-face visit or a telehealth consult.
All results are stored securely in your electronic patient record, and relevant results such as immunisations and cervical screening are sent to national registries.
If you’d like to check whether your results have arrived, call reception on (07) 33667970. You can also opt out of our recall and reminder system—just let your doctor know.
Antenatal Shared Care & Postnatal Support
Do you provide medical certificates?
Yes. A medical certificate requires an appointment and will be issued on the day after your doctor has assessed you. Certificates can only be provided for genuine illness or injury and cannot be backdated, as this is not permitted under Australian law. For the most accurate assessment, book a consultation as soon as possible after your symptoms begin.
Can I get a referral to a specialist?
Yes. Please book an appointment with your regular GP to discuss your needs and treatment options. Referrals, including renewals, must be issued during a consultation and cannot be backdated under Medicare rules.
To avoid gaps in care, it’s a good idea to check the expiry date of any current referral and arrange a new appointment before it runs out, as we’re unable to track individual expiry dates.
Do you communicate by email?
Electronic communication is available through the email address info@vibenaturalhealth.com.au. Email messages will be forwarded to the appropriate doctor or staff member and a response will be given in a timely manner (usually 2 business days). Email should not be used for booking or cancelling appointments. All appointments should be made and cancelled via calling us on 07 33667970. Please note that patient health information cannot be transmitted via email. It will be faxed or posted, or available for collection by arrangement. Our full electronic-communications policy covering privacy, security and staff protocols is available on request from reception.
How do you protect patient confidentiality?
At Vibe Natural Health, your personal information is handled with the highest level of care. All consultations, test orders, prescriptions, and specialist reports are stored in secure, password-protected computer systems and can only be accessed by authorised staff.
We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles to keep your data safe. A summary of your medical record is available free of charge on request, while full copies may attract a reasonable administration fee depending on the volume of information.
We also participate in national health registries, such as cervical screening and immunisation registers. If you prefer not to share specific information, please let your doctor or nurse know.
Our full Privacy Policy is available on our website or by request at reception.
Can I arrange an interpreter?
Do you offer telehealth appointments?
Yes, telehealth appointments are available for many routine consultations. To qualify for a Medicare rebate, you must have attended at least one face-to-face appointment with one of our doctors in the past 12 months.
If you haven’t had an in-person visit in that time and can’t attend the clinic, you’re still welcome to book a telehealth consultation, but the full private fee will apply and no Medicare rebate can be claimed.
Do you offer home visits?
Home visits may be arranged when clinically appropriate and if time allows, usually for regular patients who are too unwell or frail to come to the clinic. Whenever possible we recommend attending the clinic, as it provides access to a full range of diagnostic tools and treatment facilities that aren’t available during a home visit.
Is after-hours care available?
Yes. When the clinic is closed, after-hours GP care is provided by Hello Home Doctor on 13 41 00. Their doctors are available weeknights from 6 pm to 7:30 am, Saturdays from midday, all day Sunday, and on public holidays.
If you have a medical emergency, call 000 immediately.
What should I do in a medical emergency?
If you are experiencing a medical emergency, call 000 immediately for ambulance assistance.
For after-hours health advice, you can contact 13 HEALTH (13 43 25 84) for 24/7 nurse triage and guidance.
For urgent mental health support, the following services are available at any time:
- Lifeline: 13 11 14
- Beyond Blue: 1300 22 4636
- Mates4Mates: 1300 4 MATES (1300 462 837)
- Butterfly Foundation (eating disorders): 1800 ED HOPE (1800 33 467)
How do your cancellation and rescheduling policies work?
We respect your time and kindly ask that you respect our practitioners’ time as well. If you need to cancel or reschedule, please give at least 24 hours’ notice so we can offer the appointment to another patient.
- Less than 24 hours’ notice: 50 % of the scheduled service fee may be charged.
- Less than 3 hours’ notice or no-show: 100 % of the scheduled service fee applies.
- GP appointments: Cancellations within 4 hours may attract a $50 fee.
You can cancel or reschedule online or by calling our reception team. If you are running late, please phone us. We understand that emergencies happen and will review exceptional circumstances individually.
How can I request release of my medical records?
If you’d like a copy of your medical records or need them sent to another healthcare provider, we can arrange this once we receive your written consent.
- Health Summary: A concise summary of key health information can be provided at no cost.
- Full Records: If you request your complete file or a large volume of documents, a reasonable administration fee may apply to cover preparation, photocopying, or electronic transfer.
To start the process, please contact our reception team. They’ll note your request, explain what details we need in your written consent, and advise of any applicable fees. Once we have your consent, we’ll securely transfer your records as requested.
How can I have my medical records transferred to Vibe Natural Health?
If you’d like your records sent from another practice to Vibe Natural Health, you can download our Patient Transfer Form [click here], complete it, and bring it to your appointment. Our reception team will send the request to your previous clinic once we have your signed consent.
Please note that your former practice may charge an administration fee for releasing your records, and this cost is the patient’s responsibility.
Do your practitioners see WorkCover patients?
Yes. We provide WorkCover appointments for both GP and allied health services. Please let our reception team know once you have a claim number so future visits can be billed directly to your insurer.
The initial consultation is privately billed, and you will receive a tax invoice to claim reimbursement once your WorkCover claim is approved.
Do you train medical students?
Yes. We’re a teaching practice and occasionally have medical students sit in on consultations as part of their supervised training. Your participation is completely your choice. You will always be asked for consent beforehand, and you have the full right to decline a student’s presence without it affecting your care in any way.
What is MyMedicare and can I register?
How can I provide feedback?
Your feedback is important to us and helps Vibe Natural Health continue to improve our care and service. You can share your thoughts or concerns by speaking with your doctor, asking to speak with our Practice Manager, or emailing us at feedback@vibenaturalhealth.com.au.
If you feel your complaint has not been resolved, you may contact the Health Rights Commissioner, GPO Box 3089, Brisbane QLD 4001.
How do I Book an Appointment?
What do I bring to my first appointment?
Please have these ready when you arrive:
- Medicare card
- List of current medications
- Valid payment method for any fees or gap payments
- Notes or questions you’d like to discuss with your practitioner
If available, it’s helpful to also bring:
- Private health insurance details
- Pension or healthcare card
- Previous test results or scans
- Referral letter, if you were referred by another provider
Why We Ask for Three Identifiers
When you visit or call, we’ll check a few details to make sure we’re speaking with the right person and keeping your information safe.
We usually confirm three of these: your full name, date of birth, gender, address, patient record number (if you have one), or your Individual Healthcare Identifier.
It’s a simple step that follows Australian healthcare standards and helps us give you the best care with confidence.
If you’re ever unsure, our reception team is happy to guide you.
What types of appointments are available?
We offer a full range of appointments with our GPs, Nurse Practitioners, Allied Health, and Complementary Medicine practitioners.
Common GP appointments include:
- Short consults for simple tasks such as prescription renewals or brief follow-ups
- Standard consults for a single concern or check-up
- Long or prolonged consults for complex or multiple health issues
- New patient appointments for your first visit
- Preventive health checks and chronic disease reviews
Details of Allied Health and Complementary Medicine appointments, along with fees, can be found on our Fees & Billing Page.
Should I see a GP or a Nurse Practitioner?
Our Nurse Practitioners are experienced clinicians who can assess, diagnose, and manage many common health concerns, prescribe medications, and order tests. They work closely with our GPs and will refer you to a doctor if specialist input is needed or if your condition is outside their scope of practice.
If you’re unsure, book with your GP for complex or ongoing issues, or contact our reception team and they can help you choose the right appointment.
Do you provide medical certificates?
Yes. A medical certificate requires an appointment and will be issued on the day after your doctor has assessed you. Certificates can only be provided for genuine illness or injury and cannot be backdated, as this is not permitted under Australian law. For the most accurate assessment, book a consultation as soon as possible after your symptoms begin.
Can I get a referral to a specialist?
Yes. Please book an appointment with your regular GP to discuss your needs and treatment options. Referrals, including renewals, must be issued during a consultation and cannot be backdated under Medicare rules.
To avoid gaps in care, it’s a good idea to check the expiry date of any current referral and arrange a new appointment before it runs out, as we’re unable to track individual expiry dates.
How do I arrange a script or repeat prescription?
To request a new or repeat prescription, you’ll need to book a consultation with your GP so your health can be reviewed and all legal requirements are met. For straightforward, single-item scripts or referrals, some GPs provide a brief telehealth appointment of around 10 minutes.
Most prescriptions are sent as an eScript via SMS. The message includes a QR code that your pharmacist scans to access the script and dispense your medication.
How will I get my test results?
Your GP reviews all test results and decides if follow-up is needed. If a result requires attention, you will receive an SMS from our clinic to book an appointment.
We do not believe in enforcing a follow-up visit for “normal” results, but you’re welcome to discuss them at your next consultation if you wish.
Results are not given over the phone by our non-clinical staff. Recall appointments can be arranged as a face-to-face visit or a telehealth consult.
All results are stored securely in your electronic patient record, and relevant results such as immunisations and cervical screening are sent to national registries.
If you’d like to check whether your results have arrived, call reception on (07) 33667970. You can also opt out of our recall and reminder system—just let your doctor know.
How will I get my test results?
Your GP reviews all test results and decides if follow-up is needed. If a result requires attention, you will receive an SMS from our clinic to book an appointment.
We do not believe in enforcing a follow-up visit for “normal” results, but you’re welcome to discuss them at your next consultation if you wish.
Results are not given over the phone by our non-clinical staff. Recall appointments can be arranged as a face-to-face visit or a telehealth consult.
All results are stored securely in your electronic patient record, and relevant results such as immunisations and cervical screening are sent to national registries.
If you’d like to check whether your results have arrived, call reception on (07) 33667970. You can also opt out of our recall and reminder system—just let your doctor know.
How can I request release of my medical records?
If you’d like a copy of your medical records or need them sent to another healthcare provider, we can arrange this once we receive your written consent.
Health Summary: A concise summary of key health information can be provided at no cost.
Full Records: If you request your complete file or a large volume of documents, a reasonable administration fee may apply to cover preparation, photocopying, or electronic transfer.
To start the process, please contact our reception team. They’ll note your request, explain what details we need in your written consent, and advise of any applicable fees. Once we have your consent, we’ll securely transfer your records as requested.
How can I have my medical records transferred to Vibe Natural Health?
Do you offer telehealth appointments?
Do you communicate by email?
Electronic communication is available through the email address info@vibenaturalhealth.com.au. Email messages will be forwarded to the appropriate doctor or staff member and a response will be given in a timely manner (usually 2 business days). Email should not be used for booking or cancelling appointments. All appointments should be made and cancelled via calling us on 07 33667970. Please note that patient health information cannot be transmitted via email. It will be faxed or posted, or available for collection by arrangement. Our full electronic-communications policy covering privacy, security and staff protocols is available on request from reception.
How do you protect patient confidentiality?
At Vibe Natural Health, your personal information is handled with the highest level of care. All consultations, test orders, prescriptions, and specialist reports are stored in secure, password-protected computer systems and can only be accessed by authorised staff.
We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles to keep your data safe. A summary of your medical record is available free of charge on request, while full copies may attract a reasonable administration fee depending on the volume of information.
We also participate in national health registries, such as cervical screening and immunisation registers. If you prefer not to share specific information, please let your doctor or nurse know.
Our full Privacy Policy is available on our website or by request at reception.
Do you train medical students?
Can I request a chaperone for my appointment?
Can I arrange an interpreter?
Yes, of course. Our reception team can organise an interpreter for you through AUSLAN for hearing impairment or TIS National for translating and interpreting services. Please request this service at least 48 hours before your appointment so we have time to confirm availability. Interpreter services may attract a fee charged to you, depending on the provider.
Do you offer home visits?
Do you offer home visits?
Home visits may be arranged when clinically appropriate and if time allows, usually for regular patients who are too unwell or frail to come to the clinic. Whenever possible we recommend attending the clinic, as it provides access to a full range of diagnostic tools and treatment facilities that aren’t available during a home visit.
What is MyMedicare and can I register?
GP Appointment Types ( most common )
Appointment Type | Duration | Purpose |
New Patient Appointment | 20-40 min | For your first visit, we recommend booking a New Patient appointment. This gives your GP time to understand your health history, discuss your concerns, and start building a trusted doctor–patient relationship. |
Short Consult | <5 min | Straightforward tasks such as prescription renewals, pathology result follow-up or simple advice |
Standard Consult | 5 – 20 min | Assessment and management of a single clinical issue (e.g. acute minor illness, review of one problem) |
Long Consult | 20 – 40 min | Management of multiple or more complex issues (e.g. chronic disease reviews, mental-health care plans) |
Prolonged Consult | >40 min | Comprehensive assessment and multidisciplinary care planning (e.g. complex presentations, extensive counselling) |
Results – Follow Up | 5-20 min | A results follow-up appointment allows your GP to review and explain test findings, discuss what the results mean for your health, answer any questions, and outline the next steps or treatment plan. |
How do I Book an Appointment?
What do I bring to my first appointment?
Please have these ready when you arrive:
- Medicare card
- List of current medications
- Valid payment method for any fees or gap payments
- Notes or questions you’d like to discuss with your practitioner
If available, it’s helpful to also bring:
- Private health insurance details
- Pension or healthcare card
- Previous test results or scans
- Referral letter, if you were referred by another provider
Why We Ask for Three Identifiers
When you visit or call, we’ll check a few details to make sure we’re speaking with the right person and keeping your information safe.
We usually confirm three of these: your full name, date of birth, gender, address, patient record number (if you have one), or your Individual Healthcare Identifier.
It’s a simple step that follows Australian healthcare standards and helps us give you the best care with confidence.
If you’re ever unsure, our reception team is happy to guide you.
What types of appointments are available?
We offer a full range of appointments with our GPs, Nurse Practitioners, Allied Health, and Complementary Medicine practitioners.
Common GP appointments include:
- Short consults for simple tasks such as prescription renewals or brief follow-ups
- Standard consults for a single concern or check-up
- Long or prolonged consults for complex or multiple health issues
- New patient appointments for your first visit
- Preventive health checks and chronic disease reviews
Details of Allied Health and Complementary Medicine appointments, along with fees, can be found on our Fees & Billing Page.
Should I see a GP or a Nurse Practitioner?
Our Nurse Practitioners are experienced clinicians who can assess, diagnose, and manage many common health concerns, prescribe medications, and order tests. They work closely with our GPs and will refer you to a doctor if specialist input is needed or if your condition is outside their scope of practice.
If you’re unsure, book with your GP for complex or ongoing issues, or contact our reception team and they can help you choose the right appointment.
How can I provide feedback?
Your feedback is important to us and helps Vibe Natural Health continue to improve our care and service. You can share your thoughts or concerns by speaking with your doctor, asking to speak with our Practice Manager, or emailing us at feedback@vibenaturalhealth.com.au.
If you feel your complaint has not been resolved, you may contact the Health Rights Commissioner, GPO Box 3089, Brisbane QLD 4001.